In this section you will find answers to frequently asked questions about the use of our Site and the content of the contract of sale of our products.

For further assistance, please contact send an email to: [email protected]

 

1)       Who can buy your products online?

Purchaser is any natural or legal person who is acting as a mechanical workshop authorized by law in the country in which it operates and performs the installation of the Products on motorcycles.

 

2)       Do I need to register on the Site to be able to buy online?

Yes. In order to purchase one or more Products, the Purchaser shall register himself on the www.freespirtis.it Site before hand and supply all the necessary personal data to the Seller so he may carry out the order.  The personal data shall be processed according to the Legislative Decree 196/2003 (Personal Data Protection Code). The Seller may require a business profile or other equivalent document, in order to determine the exact identity of the Purchaser. Once the Seller has received the personal data from the Purchaser, he shall immediately send an e-mail to the Purchaser which shall indicate the authentication procedure, to allow him the access to the Site where he may purchase online, which will include the account and the password chosen by the Purchaser (the password will not be revealed to the Seller).

 

3)       Can I place orders via email, telephone, mail?

Sorry, it is no possible. The purchase orders shall be made exclusively online through the order procedure, present on the Site exclusively by Purchasers acting for purposes relating to their business activities, and by owners of a mechanical workshop.

 

4)       Can I change my order anytime?

No. After accessing the “online shop” page, the Purchaser may select the Products to purchase, by   inserting them in the “virtual cart”, whose content the Purchaser may always see before proceeding to the sending of the Order.  During the Order Procedure until the sending of the Order, the Purchaser may modify the inserted data.

 

5)       Will I receive an order confirmation after submitting my order?

Once the Seller has received the Order, he shall send an automatic reply message on the e-mail account given by the Purchaser, which contains the confirmation of the reception of the Order.   The Order Confirmation will summarize the Products chosen by the Purchaser, the related prices (including the delivery costs and the ones related to the chosen payment conditions), the Order number and the General Online Sales Conditions.

 

6)       When is the contract of sale concluded?

The Contract shall be considered formed only when the Seller will send the Purchaser a separate e- mail with express acceptance of the purchase offer which will also include information related to the shipment of the Product and to the date scheduled for delivery (“Shipping Confirmation”). In the event that the order is processed through several shipments, the Purchaser may receive separate Shipping Confirmations.

 

7)       Can I cancel my order anytime?

No. The Purchaser may cancel the order before receiving the Shipping Confirmation.

 

8)       Can I view my orders?

Yes. The Purchaser may check his own orders on the Site, in the “Order History” area.

 

9)       What methods of payment do you accept?

The Italian or foreign Purchaser who purchases the Products may pay by using one of the following payment conditions:  credit card, banker’s swift transfer or cash on delivery (the latter only for Italian Purchaser with delivery of the Products in Italy).

 

10)       When do I have to pay the purchased Products if I have chosen the bank transfer as method of payment?

After placing of the Order, the Purchaser shall pay the whole price of the ordered Products, and the transport costs and the costs related to the chosen payment conditions. If paying by bank transfer,   the Purchaser shall pay within 2 (two) working days from the "Shipping Confirmation receipt” which shall bear the bank details on which to make the payment. In the case of non-payment, the Seller shall not make the shipment of the products until full payment of the same.

 

11)       When is the payment made if I choose the credit card as method of payment?

If paying by credit card, the Seller will debit the amount due by the date of shipment of the Products.

 

12)       Where can I find my invoice?

The Seller shall send the invoices which shall be attached to the delivered Products and/or sent by e-mail to the e-mail address communicated by the Purchaser through the Shipping Confirmation. No modification of the fiscal documents shall be made after they have been issued. Invoices will be available in PDF format in the section "my account" of the Site.

 

13)       When does the shipment of the Products take place?

The shipping of the Products shall be done according to the conditions chosen by the Seller, within 1 (one) working days following the reception of the Payment.  In the event that the Purchaser has chosen to pay through cash on delivery, shipping arrangements will be made after the sending by the Seller of the Shipping Confirmation

 

14)       Who bears the transportation risk?

The risk of loss or damage to Products during the shipping shall be on the Seller’s account until the delivery to the Purchaser.  The Products are sold with DAP (Delivered At Place) Incoterms ® 2010, and therefore if there is exportation, the Seller has no obligation to clear the goods for import, pay any import duty or carry out any import customs formalities, and the Purchaser shall pay the value added tax (VAT) applicable in its country.

 

15)       What is the warranty period?

When the Purchaser finds defects in the Products, he may contact the Seller, with forfeiture within 8 (eight) days of the discovery, and report the conformity defect.  The legal warranty is valid for a period of 1 (one) year from the delivery date of the flawed Product. After such a period, the Seller shall not be liable for any conformity defects found by the Purchaser. In case of obvious defects, the Purchaser shall report defects within 10 (ten) days from the delivery date, and the transport costs and any other expenses for the return of the Products will be charged to the Purchaser.

 

16)       When doesn’t the warranty apply?

The Products will not be subject to warranty for defects in the event that the Purchaser or the Consumer has made improper use of the Products, or if the Products have been altered or modified without the written consent of the Seller, if they have been kept in an unsuitable way considering the nature and features of the Products, or if they have been installed incorrectly or without complying with the installation instructions.