All You Need To Know
frequently asked questions
Any natural or legal person acting as owner of a mechanical workshop authorized by the law of the place in which it operates (for Italy the Law of February 5, 1992, n. 122) for the installation of Products on motorcycles.
To proceed with the purchase of one or more Products, the Customer must first register on the Website www.freespirits.it and provide the Seller with all the data necessary to allow him to execute the Order. The personal data shall be processed according to the Legislative Decree 196/2003 (Personal Data Protection Code). Once the Seller has received the personal data from the Purchaser, he shall immediately send an e-mail to the Purchaser which shall indicate the authentication procedure, to allow him the access to the Site where he may purchase online, which will include the account and the password chosen by the Purchaser (the password will not be revealed to the Seller).
No. Purchase Orders must be made exclusively online through the order procedure on the Site, exclusively by natural and legal persons acting for purposes related to their business activity and who own a mechanical workshop.
After accessing the “online shop” page, the Purchaser may select the Products to purchase, by inserting them in the “virtual cart”, whose content the Purchaser may always see before proceeding to the sending of the Order. During the Order Procedure until the sending of the Order, the Purchaser may modify the inserted data.
The Seller, received the Order, will automatically send an e-mail, to the e-mail account communicated by the Customer, containing the confirmation of receipt of the Order. The Order Confirmation will summarize the Products chosen by the Purchaser, the related prices (including the delivery costs and the ones related to the chosen payment conditions), the Order number and the General Online Sales Conditions.
The Contract will be considered concluded only when the Seller sends the Customer a separate e-mail with the express acceptance of the purchase proposal which will also contain the information relating to the shipment of the Product and the expected delivery date (“Confirmation of Shipment”). In the event that the order is processed through several shipments, the Purchaser may receive separate Shipping Confirmations.
The Purchaser may cancel the order before receiving the Shipping Confirmation.
Yes. The Purchaser may check his own orders on the Site, in the “Order History” area.
The customer who purchases products to be delivered in Italy or abroad, can pay using one of the following payment methods: credit card, bank transfer or cash on delivery (the latter only for Italy).
The Customer will pay the full price of the Products ordered, including transport costs and costs relating to the chosen payment method, after placing the Order. If paying by bank transfer, the Purchaser shall pay within 2 (two) working days from the “Shipping Confirmation receipt” which shall bear the bank details on which to make the payment. In the case of non-payment, the Seller shall not make the shipment of the products until full payment of the same.
If paying by credit card, the Seller will debit the amount due by the date of shipment of the Products.
The Seller will issue the invoice and this will be attached to the Products delivered and / or also sent in electronic format, to the e-mail address communicated by the Customer with the Shipping Confirmation. No modification of the fiscal documents shall be made after they have been issued. Invoices will be available in PDF format in the section “my account” of the Site.
The shipment of the Products will take place in the manner chosen by the Seller, within 1 (one day) working from receipt of payment. In the event that the Purchaser has chosen to pay through cash on delivery, shipping arrangements will be made after the sending by the Seller of the Shipping Confirmation.
The risk of loss or damage to the Products during transport will remain with the Seller until delivery to the Customer. The Products are sold with DAP (Delivered At Place) Incoterms ® 2010, and therefore if there is exportation, the Seller has no obligation to clear the goods for import, pay any import duty or carry out any import customs formalities, and the Purchaser shall pay the value added tax (VAT) applicable in its country.
If the Customer finds flaws and defects in the Products purchased, he can contact the Seller, under penalty of forfeiture, within 8 days of discovery, and report the defect. The legal warranty is valid for a period of 1 (one) year from the delivery date of the flawed Product. After such a period, the Seller shall not be liable for any conformity defects found by the Purchaser. In case of obvious defects, the Purchaser shall report defects within 10 (ten) days from the delivery date, and the transport costs and any other expenses for the return of the Products will be charged to the Purchaser.
The Products will not be covered by the warranty for defects in the event that the Customer or the Consumer has made an incorrect use of the Products, or if the Products have been altered or modified without the written consent of the Seller, or have been stored in an improper manner. adequate taking into account the characteristics of the Products, or have been installed incorrectly or without observing the installation instructions in detail.